Fulcrum Health Website

This site is owned and operated by Fulcrum Health Limited (“Fulcrum Health Limited”, “we” or “us”). Registered office: 6 Nene Road, Bicton Industrial Park, Kimbolton, Cambridgeshire, PE28 0LF. Registered number 3246901 (England and Wales). Vat No: GB 684 1543 23.

Ownership of Rights

All rights, including copyright, in this website, are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

You may not modify, distribute or re-post anything on this website for any purpose.

Accuracy of Content

We have taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Fulcrum Health Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

Damage to your Computer

We make every effort to ensure that this website is free from viruses or defects.

However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Contact

If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at orders@fulcrumhealth.com.

Making a Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, you can click or be taken to ‘Checkout’ and you will be asked for a few details that we need to complete the order. We accept Visa and MasterCard credit cards. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your own currency. If you prefer, you may send your information via telephone, fax, snail mail, or e-mail. Full contact details are given on the website.

Prices

All prices and promotions are subject to change without notice.

Please note a list of currently active promotions for magazine readers.

There are no currently active magazine discount codes.

Shipping Conditions

Free domestic shipping is offered on UK orders over £20 (incl. VAT).

All subscription orders (only available in the UK) are shipped free of charge using the shipping method of our choice.

International (non-UK) shipping is available upon request only. Please contact us directly for a quote.

Please note that Fulcrum Health Ltd is not responsible for any customs charges and/or taxes that might apply to international shipping.

Purchasing Options and Subscriptions

Some Fulcrum Health products may be purchased as individual one-off order or via subscription. Please kindly note that at the current time, our subscription service is only available in the UK.

Please note that businesses, post and courier services in the UK might not operate on certain public holidays (such as Christmas Day or Easter or other Bank Holidays), which might impact your subscription dispatch dates.

If you chose to buy our subscription product, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to your express written cancellation.

We automatically send out email reminders 3 (three) days before each upcoming order is processed and payment is taken.

You may cancel at any time without incurring any further costs. However, if we have already processed and dispatched your order, this payment will not be refunded and cancellation will apply to any subsequent order. Should you want a refund on the last order, it will have to be processed as a general order based on the usual workflow. Please refer to the Delivery and Returns page for further guidance.

You can cancel your subscription from your Account on our site. Alternatively, you can cancel by emailing us at orders@fulcrumhealth.com. Your subscription will terminate on the day that you cancel provided you cancel by 7 am GMT (Greenwich Mean Time). Any cancellation request submitted after 7 am GMT might not be effective until the following day.

Every effort will be made to cancel your subscription on the same day you cancel your subscription with us. However, if you make your cancellation after 7am, your order may have already been processed and left our warehouse and therefore you will have to pay for the order dispatched.

The above cancellation rights do not affect your right to cancel under the statutory cooling-off period.

We reserve the right to revoke your subscription at any time as a result of a violation of the Terms and Conditions and/or Privacy Policy.

Any introductory subscription offer applies to first-time subscribers only and is limited to one per new customer, relating to one delivery address. If a subscription has been cancelled, or we deem the offer to have been taken advantage of, for example, the use of multiple email addresses relating to the same delivery address. We reserve the right to refuse any further introductory offers to anyone for any reason at any time.

Tax Charges

All UK government taxes currently in force are included in the prices published on this website unless specifically stated otherwise.

Isle of Man & Channel Islands Residents: to ensure correct VAT calculations please choose your respective island as “Country/Region” when filling out the Billing/Shipping information.

Non-UK Customers: Please note that Fulcrum Health Ltd is not responsible for any customs charges and/or taxes that might apply to international shipping in your country.

Ordering errors

You are able to correct errors on your order up to the point at which you click on “submit” on the final page of our ordering process.

Cancellation Right

Under the distance selling regulations, you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered. Your rights to return goods are protected under the EU Distance Selling Directive, details of which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Links to Other Websites

We may have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their content. We cannot accept any liability in respect of the use of these websites.